Training and Support
Software Support
Weyerhaeuser's Software Support team is available Monday-Friday, 6:30 am to 5:30 pm MST.
- Email: software@weyerhaeuser.com
- Phone: 1-800-833-9491
- Chat: Select the Live Chat option located under the Help dropdown.
For questions about Trus Joist Engineered Wood Products you may call 1-888-453-8358.
Report Damage
If a Trus Joist™ product has been damaged after installation, you can now quickly send a Damage Report to the technical support team directly from the ForteWEB.
To send a report, select Report Damage from the Help & Support menu and complete the form. The job file and completed information will be sent to the Technical Support Team for review. You will receive an email from Technical Support with details of your request after it has been submitted.
To contact Technical Support for other questions about Trus Joist Products call 1-888-453-8358, email techsupport@weyerhaeuser.com, or visit their webpage at https://www.techsupport.weyerhaeuser.com/hc/en-us.
The Weyerhaeuser® Learning Site
Weyerhaeuser maintains an educational website where you may go to find out additional information concerning our various products, including any Known Issues you may encounter with the use of our software. You will also gain access to:
- A vast collection of design and residential structural framing information for all Weyerhaeuser lumber, OSB, and engineered wood products.
- Weyerhaeuser's latest technologies, including NextPhase® and TJ-Pro™ Rating.
- Software downloads and training resources.
- Search for local seminars and classroom training, or view pre-recorded webcasts.
Weyerhaeuser Learning may be accessed here.
Document Library
The Weyerhaeuser Document Library is an online catalog of all Trus Joist literature, such as product and installation guides. The Document Library can be accessed here.
Got an Idea?
Suggestions for software enhancements can now be submitted to our software department through the Forte Software Ideas website.